Privacy Policy

Privacy Policy

Introduction

Welcome to https://hot-air-balloon-the-meadows-dubai.terratrek.net! We are committed to maintaining a transparent and secure environment for our users, ensuring that your privacy is respected at all times. This Privacy Policy explains how Hot Air Balloon The Meadows Dubai (hereafter referred to as ‘we’, ‘us’, or ‘the Company’) handles the personal data we collect from you when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  • Our official website at https://hot-air-balloon-the-meadows-dubai.terratrek.net
  • Any mobile or desktop applications associated with our brand
  • Services and products offered through our platform
  • Links to third-party platforms within our site, though these have their own privacy policies governing data collection

Processing Activities

This policy outlines the practices we employ when:

  1. You use our applications and services as an authorized user, which may involve creating an account, making purchases, or providing feedback.
  2. You visit our websites linked to this Privacy Policy, where we collect information about your browsing behavior.
  3. We communicate with you via email, calls, texts (SMS), or other channels for marketing, transactional, or customer support purposes.

Personal Data Collection

We gather various types of personal data, including:

  • Account Information: This includes user names, passwords, and account settings that you create to access our services.
  • Payment Information: Details related to your payment methods, such as credit card numbers, expiration dates, and billing addresses, are processed for secure transactions.
  • Financial Information: We may collect data about your financial status or history if relevant to offering personalized services or performing financial transactions.
  • Purchase Information: Details of products or services you’ve purchased from us, including quantities, transaction dates, and delivery locations.
  • Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device types, and mobile network information, are used for analytics and service improvement.
  • Location Data: If you choose to provide it, we may collect data about your location to enhance your experience or offer personalized content.
  • Feedback: Any comments, reviews, or responses you submit to us, which help us improve our services.
  • Social Media Information: Data from social media platforms when you interact with our content or share it on social networks.
  • Product Information: Details about products you’ve shown interest in, viewed, or added to your cart on our e-commerce platform.

We collect this data through various means: user input forms, account settings, purchase transactions, analytics tools, and automated tracking technologies like cookies. Additionally, third-party service providers may share personal data with us, adhering to their respective privacy policies.

Cookies

Our website uses cookies to enhance your browsing experience and provide valuable insights for improvement. Cookies are small text files stored on your device that serve various purposes:

  • Strictly Necessary: These ensure the basic functionality of our site, like enabling you to navigate through pages.
  • Preference: They remember your preferences and settings to personalize your experience.
  • Analytics: Used by analytics tools to collect information about how our website is used, helping us improve its performance.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are accepted.

Retention and Deletion

We retain personal data for as long as it is necessary for the purposes it was collected for, or as required by law. Once the purpose is fulfilled, we securely delete or anonymize the data to protect your privacy.

Security Measures

Hot Air Balloon The Meadows Dubai implements robust security measures to safeguard your personal data:

  • Encrypted Communication: We use encryption protocols to secure data during transmission and storage.
  • Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict data protection standards to process data on our behalf.

Children’s Privacy

We do not intentionally collect or solicit personal information from children under the age of 18. If we become aware that a child has provided us with such information, we will take steps to delete it and terminate any associated accounts.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

  • Access, rectification, or erasure of your data.
  • Restriction or objection to the processing of your data.
  • Data portability, allowing you to transfer your data to another controller.
  • The right not to be subject to automated decision-making or profiling.
  • The right to lodge a complaint with a supervisory authority and appeal/complain about our data handling practices.

To exercise these rights or have any data-related queries, please contact our Data Protection Officer at the address provided below.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant changes will be prominently displayed on our website, and updated policy versions will be available upon request.

Contact Information

For any inquiries, requests to unsubscribe from marketing communications, or data privacy-related questions, please contact us: